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Reporting an Acupuncture Adverse Event or Complaint

Where to report an acupuncture injury, a needle or device problem, a practitioner concern or suspected billing fraud, by country as far as official pages could be read.

Content last updated . This page has not been medically reviewed.

Get care first, then report

If you are hurt, get medical care before you think about reporting. In the U.S., call 911 for an emergency. See warning signs after acupuncture. Reporting does not treat an injury, and it does not replace telling your own doctor what happened. This page is information only and is not legal advice.

Choose the right channel

The right place depends on what went wrong. Several routes can apply to the same event.
What happenedWhere it may go (United States)
A needle or related device was faulty, broke or caused injuryFDA MedWatch
A practitioner was unsafe, unqualified or unprofessionalThe state licensing authority in the state where you were treated
Billing for Medicare or Medicaid that looks wrongHHS Office of Inspector General hotline

United States: FDA MedWatch for needles and devices

The FDA regulates acupuncture needles as medical devices and requires that they be sterile and labeled for single use only. [1] Federal rules classify an acupuncture needle as a Class II device with special controls covering single-use labeling, biocompatibility and sterility. [2] MedWatch is the FDA's reporting program for health professionals, patients and consumers, and its page lists medical devices among the products it covers. [3] Use it for a defective, contaminated or broken needle, or an injury you think a device caused. MedWatch deals with products, not with a practitioner's conduct.

United States: your state licensing authority

There is no national credentialing system for complementary health practitioners. State governments decide what credentials practitioners need, and these vary widely. [4] Most states license acupuncturists. [1] So a complaint about a practitioner's care usually goes to the licensing authority of the state where treatment took place. This page could not read any state board's complaint page (the one tried was not available), so it does not describe any state's process. Search the name of your state's acupuncture licensing authority and look for its complaint instructions. The practitioner's certifying body may also take concerns, but NCCAOM's site blocked access when this page was prepared, so check it directly. See NCCAOM and acupuncture board certification.

United States: suspected fraud in Medicare or Medicaid

Medicare Part B covers acupuncture only for chronic low back pain, up to 12 treatments in 90 days, with provider requirements. [5] If you think a Medicare or Medicaid claim is false, the HHS Inspector General's hotline accepts tips about fraud, waste and abuse in HHS programs. It recommends having names, contact details, a narrative and any supporting records, and warns that not every report leads to an investigation. If your aim is a refund, it advises using other administrative or legal remedies and says it rarely intervenes in personal or civil grievances. [6] For claims to a private insurer, use that insurer's fraud or member-services line.

United Kingdom

The MHRA's Yellow Card scheme lets anyone report a problem with a medicine, vaccine, medical device or blood product. [7] The NHS says chiropractors and osteopaths must be registered by law but that other complementary therapists do not need to be, and advises choosing someone registered with an organisation accredited by the Professional Standards Authority. [8] No UK complaints route specific to acupuncturists was read, so ask the register or professional body the practitioner belongs to.

Australia

Ahpra says anyone can raise a concern about a registered health practitioner, which it calls a notification, and that it acts when the public is at risk. [9] Ahpra's pages list a Chinese Medicine Board and a lookup for Chinese medicine practitioners. [9] The Chinese Medicine Board page could not be read, so this page cannot confirm whether every acupuncturist falls under registration.

Canada and other countries

Proper evidence not found. Health Canada's and Australia's TGA reporting pages did not load when this page was prepared, so they are not described. Look for your national medicines and devices regulator and your regional practitioner regulator.

What to keep

Dates, the practitioner's name and clinic, what was done, symptoms, photographs of any injury, your medical records and receipts all help a regulator. The Inspector General's hotline asks for similar details. [6] Also tell your own doctor, as described in reporting adverse events from therapies and side effects, allergic reactions and reporting.

What reporting can and cannot do

Reports help regulators spot patterns. A report may not lead to an individual response, and some agencies say they cannot contact every person who writes to them. [6] For compensation or legal advice, speak to a lawyer. For help spotting poor practice before it happens, see red flags in acupuncture practice and claims.

Frequently asked questions

Who regulates acupuncture needles in the U.S.?

The FDA classifies them as Class II devices and requires sterile, single-use labeling. [2] [1]

Where do I report an injury from a needle?

In the U.S., MedWatch accepts reports from patients and consumers about medical devices. [3]

Where do I complain about an acupuncturist?

In the U.S., most states license acupuncturists, so start with the state authority where you were treated. [1] [4]

Can I report suspected insurance fraud?

For Medicare or Medicaid, the HHS Inspector General's hotline accepts tips. [6]

Does reporting get my money back?

No, not through the hotline. It advises people seeking a refund to use other remedies and says it rarely intervenes in personal or civil grievances. [6]

References
Education, not medical advice. This page is for general information. It does not diagnose or treat any condition and is not a substitute for care from a qualified health professional. Natural does not automatically mean safe. Ask a clinician or pharmacist before changing your care, especially if you take medication, are pregnant or breastfeeding, or have a health condition.